Privacy Policy
Last updated: February 2026
Boilers2Go (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website boilers2go.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Boilers2Go is the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your data, you can contact us at:
Email: admin@boilers2go.co.uk
What Information We Collect
We may collect and process the following personal data when you use our website or submit an enquiry:
• Name
• Email address
• Telephone number
• Postcode and address details
• Details about your boiler or service enquiry
• IP address and basic technical information about your device and browser
How We Use Your Information
We use your personal data for the following purposes:
• To respond to your enquiry and provide quotes or services
• To assess whether we can provide the requested service ourselves
• To pass your enquiry to trusted third-party service providers when required
• To contact you regarding your enquiry by phone, email or SMS
• To improve our website and services
• To comply with legal and regulatory obligations
Sharing Your Information
If we are unable to service your enquiry directly, we may share your personal information with up to six third-party companies who provide relevant services for your enquiry, such as boiler installation, repair or maintenance providers. These companies will only receive the information necessary to respond to your enquiry and are required to process your data in compliance with UK data protection laws. We do not sell your personal data to unrelated third parties.
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your data:
• Consent – where you submit your details through our website
• Contract – where processing is necessary to provide a service or quotation
• Legitimate Interests – to connect you with suitable service providers and improve our services
• Legal Obligation – where required by law
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting or reporting requirements. When your data is no longer required, it will be securely deleted or anonymised.
Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time where consent is the lawful basis
To exercise any of these rights, please contact us using the details above.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Access to your data is limited to authorised personnel and trusted partners only.
Cookies
Our website may use cookies to improve user experience and analyse website performance. You can control or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you.