If you’re a UK homeowner or landlord researching Baxi boiler reviews to upgrade your home heating system, you’ve come to the right place. This comprehensive guide dives into everything from pricing and efficiency to real customer feedback, helping you decide if a Baxi boiler fits your property’s needs.
Baxi Boiler Reviews: At a Glance
Baxi boilers are known for their reliability and value. Here’s a quick overview summarising key details about the company and its products.
| Aspect | Details |
| Founded | 1866 |
| Location | Preston, Lancashire, UK (headquartered in Warwickshire as part of BDR Thermea Group) |
| Awards | H&V News Awards for Customer Service Excellence, Gas Industry Awards for Innovation, Building Innovation Awards Winner |
| Efficiency | Up to 93% (ErP A-rated), with most models at least 92% efficient for lower energy bills |
| Types of Boilers | Combi, system, heat only (conventional), and electric boilers |
| Estimated Prices (Supply Only) | £610–£1,307 for combi; £711–£1,032 for system; £695–£944 for conventional |
| Warranty | Up to 10 years on premium models (parts and labour, subject to registration and annual servicing) |
| Pros | Reliable performance, compact designs, strong UK manufacturing heritage, excellent customer support |
| Cons | Some models can be noisier during operation, occasional delays in parts availability |
| Maintenance and Servicing | Annual servicing required to maintain warranty; easy access for engineers due to straightforward designs |
| Ratings | 4.6/5 on Trustpilot (74,353 reviews); 4-star customer score on Which? with 83% satisfaction |
Who Are Baxi? A Brief Background
Baxi has a rich heritage in the UK heating industry, founded in 1866 by Richard Baxendale as an iron foundry in Preston, Lancashire. The company evolved into a leading boiler manufacturer, introducing iconic products like the Bermuda back boiler in 1966, which made it a household name.
Today, as part of the global BDR Thermea Group, Baxi continues to produce high-quality heating solutions in the UK, employing over 1,200 people and focusing on sustainable innovations for modern homes.
Are Baxi Boilers Worth It?
Baxi boilers are worth considering for many UK homeowners and landlords due to their balance of affordability, efficiency, and reliability in everyday use. They offer strong value, especially for properties needing straightforward, space-saving heating solutions.
Pros of Baxi Boilers
- Excellent energy efficiency ratings (up to 93%), helping reduce heating bills and carbon footprints.
- Compact and cupboard-friendly designs, ideal for smaller UK homes or flats.
- Robust warranties up to 10 years, providing long-term peace of mind.
- Strong customer support with a nationwide network of engineers.
- UK-manufactured with a focus on durability and ease of installation.
Cons of Baxi Boilers
- Some older models may produce more noise compared to premium competitors.
- Parts availability can occasionally lead to minor delays in repairs.
- Not always the top scorer in independent tests for fault rates, though recent ranges have improved.
Baxi boilers achieve high efficiency through condensing technology, capturing heat from exhaust gases to boost performance and comply with UK regulations for at least 92% efficiency.
Considering a Baxi for your home? Request a free, no-obligation quote from Boilers 2 Go to compare options tailored to your property.
Baxi Boiler Range
The Baxi boiler range covers all major types, ensuring options for various UK home sizes and heating demands. From compact combi units to robust conventional models, Baxi’s offerings are designed with efficiency and ease of use in mind.
Baxi Combi Boilers
Baxi’s combi boilers provide instant hot water and heating without needing a separate cylinder, making them perfect for space-conscious homes.
The range includes the Baxi 400 Combi 2.1 (ideal for small properties with outputs up to 24kW), Baxi 600 Combi 2 (mid-range with 7-year warranty), Baxi 800 Combi 2 (premium with 10-year warranty and up to 40kW for larger homes), Baxi Duo-tec Compact Combi (energy-efficient and quiet), and Baxi Platinum Compact Combi (high-end with advanced controls).
Baxi System Boilers
Baxi system boilers work with a hot water cylinder for homes with higher hot water needs, such as those with multiple bathrooms. Key models include the Baxi 600 System 2 (available in 15kW, 18kW, and 24kW outputs for small to medium properties) and Baxi Megaflo System (compact and compatible with solar systems for eco-friendly setups).
Baxi Conventional (Heat Only) Boilers
Baxi’s range of conventional boilers suit traditional systems with existing cylinders and tanks, often in older UK properties. The range features the Baxi 400 Heat (lightweight and efficient for small homes) and Baxi Solo Heat (reliable for vented systems with outputs from 12kW to 30kW).
Baxi Boiler Most Popular Models
Baxi’s most popular models stand out for their reliability, efficiency, and user-friendly features, making them top choices among UK installers and homeowners. Here’s a table detailing the key ones.
| Model | Type | Output (kW) | Key Features | Typical Use |
| Baxi 825 Combi | Combi | 25 | Compact, EasyFill permanent filling link, 7-year warranty | Small to medium homes |
| Baxi 830 Combi | Combi | 30 | High efficiency, quiet operation, hydrogen-ready (20% blend) | Medium-sized properties |
| Baxi 836 Combi | Combi | 36 | Powerful for multiple taps, 10-year warranty option | Larger homes with high demand |
| Baxi Duo-tec Compact | Combi | 24-40 | Condensing tech, low emissions, easy installation | Space-limited flats |
| Baxi Platinum+ 40kW | Combi | 40 | Premium controls, robust build, extended warranty | Family homes |
Baxi Boiler Costs
Baxi boiler costs vary by type and model, offering good value for UK budgets. Factor in installation (typically £500–£1,500) for a total spend of around £2,000–£2,600.
| Boiler Type | Model/Range | Output (kW) | Estimated Supply Cost (£) |
| Combi | Baxi 400 Series | 21-26 | 610–858 |
| Combi | Baxi 600/800 Series | 25-36 | 858–1,096 |
| Combi | Baxi Platinum+ | 34-40 | 1,096–1,307 |
| System | Baxi 600 System 2 | 15-24 | 711–932 |
| System | Baxi Megaflo | 18-32 | 932–1,032 |
| Conventional | Baxi 400 Heat | 12-24 | 695–844 |
| Conventional | Baxi Solo Heat | 15-30 | 844–944 |
Baxi Boilers: Accolades and Honours
Baxi boilers have earned numerous accolades and honours, reflecting their commitment to innovation and quality in the UK heating sector. The brand has won H&V News Awards for Customer Service Excellence, Gas Industry Awards for Innovation, and Building Innovation Awards, alongside recognition as Large Business Employer of the Year.
On Which?, Baxi consistently achieves a 4-star customer score, with 83% of owners satisfied and 39% very satisfied, underscoring their reliability.
What Do Customers Say? Baxi Boiler Trustpilot Reviews
Baxi boiler Trustpilot reviews provide valuable insights from real UK users, focusing on their experiences with the brand’s heating products. With a 4.6/5 rating from 74,353 reviews, customers praise the boilers’ reliability, efficient performance, and responsive support from Baxi engineers.
Many highlight quick repairs and value for money, though a minority note occasional noise or part delays. Overall, the feedback positions Baxi as a trusted choice for home heating.
Baxi Boiler Warranty: What You Can Expect
A Baxi boiler warranty offers comprehensive protection. Expect up to 10 years on models like the 800 series, 7 years on 600, 5 years on 400, and 2 years on entry-level ranges—provided you register within 30 days, complete the Benchmark checklist, and service annually. This ensures long-term reliability for your heating system.
Are Baxi Boilers Right for You?
Baxi boilers are right for you if you’re seeking affordable, efficient heating tailored to UK properties. As a homeowner or landlord, consider your home size: combi models suit smaller spaces with low to medium hot water demand, while system or conventional options work for larger setups.
Their high efficiency (up to 93%) and strong warranties make them ideal for budget-conscious users prioritising UK-made quality, but if noise or ultra-premium features matter more, compare with rivals like Worcester Bosch.
Looking for a New Boiler Quote?
Get your free personalised, competitive new boiler quote today from Boilers 2 Go and upgrade to a reliable heating system to start saving on energy bills.
FAQs
How does Baxi’s hydrogen-ready technology impact long-term costs?
Baxi’s hydrogen-ready boilers (20% blend) future-proof your setup against UK net-zero goals, potentially reducing upgrade costs as green fuels become standard without needing a full replacement.
What hidden pros do Baxi boilers offer for landlords?
Baxi boilers provide landlords with easy remote diagnostics via compatible controls, minimising tenant disruptions and maintenance visits while ensuring compliance with UK rental efficiency standards.
Are there any underrated cons of Baxi boilers in older properties?
In older UK homes with incompatible pipework, Baxi boilers might require additional adaptations, slightly increasing initial setup costs compared to direct swaps.
How do Baxi boiler prices compare to installation savings?
Baxi’s competitive pricing (from £610 supply) often leads to overall savings through high efficiency, potentially offsetting installation by £100–£200 annually in reduced energy use.
What unique recognition has Baxi earned beyond standard awards?
Baxi’s accolades include specialised honours like the Rising Star Award for innovation, highlighting their edge in sustainable heating tech for eco-focused UK users.
I’m Penny North, a home energy heating expert. My mission is to demystify new boilers and complex heating systems to help you achieve a warm, cosy home with lower energy bills and a smaller environmental footprint.